​Internal Technical Sales 

Salary :
  • £38,000 to £42,000 negotiable, depending on experience
 
Hours: 8:00am to 4:30pm Monday to Thursday & 8:00am to 3:30pm Friday

Location: Aston, Birmingham

Company Description: A European Multinational company that manufactures and distributes a diverse range of industrial electrical distribution, components and supplies and EV charging products. 

Role: Manage incoming telephone enquiries and provide customers with pricing, technical and logistical support. Represent the business in a positive, helpful, and professional manner that reflects the brand in a positive light that promotes repeat enquiries and future business. 

Key Responsibilities: 
  • Manage incoming web and sales orders & incoming calls  
  • Provide technical support to Customers and external sales team 
  • Maintain contact with line manager, sharing feedback and customer sentiment with other office staff and external teams as required  
  • Appropriate use of the CRM Salesforce, internal databases and leads generated by our marketing team software to identify potential targets and new opportunities  
  • Assist external sales staff with management of existing customers and new customers  
  • Provide drawing and schematics for domestic consumer units. (full training provided)  
  • Manage domestic consumer unit production area.  
  • Provide timely quotes and follow up with a view to winning new business, monitor and update all projects on the CRM system  
  • Working with relevant departments to ensure the smooth progress of orders and timely delivery of goods
 
Person & Skills Required:
  • Proven track record of meeting KPI’s and targets while ensuring customer satisfaction is a priority  
  • Electrical qualification  
  • Auto-cad experience (full training provided)  
  • Candidates who have working knowledge/experience in the electrical supplies industry would have a distinct advantage in their application  
  • Excellent telephone manner to compliment strong written communication skills  
  • Enthusiastic, proactive, and organised individual with good use of initiative  
  • Ability to communicate effectively  
  • Resilient and determined to succeed in a competitive, challenging environment  
  • Computer literacy and comfortable in the use of software packages such as Microsoft Office Suite  
  • Motivated to develop a clear understanding of product ranges to the level that you can highlight how products are superior compared to competitors