Salary & Benefits:  
  • £31,000 to £33,000 per annum, negotiable depending on experience  
  • Excellent Contributory pension scheme  
  • Profit sharing scheme 
  • 25 days holiday plus bank holidays 
  • Ongoing training and development 
  • Excellent long-term career progression opportunities 
 
Hours: 8:00am to 5:00pm Monday to Friday  
Location: Basingstoke 
 
Company Description: Our client is a well-established nationwide Electrical Distributor with an excellent reputation for customer service and employee development. Due to continued growth, they are looking to recruit a Sales & Administration Executive to join their successful Basingstoke team. 
This is an excellent opportunity for someone who enjoys building customer relationships, thrives in a telephone sales environment and is looking to develop a long-term career within a market-leading business. 
 
Role: This is primarily a telephone sales and customer service position, supporting existing customers and identifying opportunities to grow sales through excellent service and relationship building. Alongside handling incoming enquiries and processing orders, you will provide administrative support to the branch and, once fully trained, assist customers at the trade counter when required. 
You will become a key point of contact for customers, ensuring they receive prompt, knowledgeable and professional service while helping the business maximise sales opportunities. 
 
Person: You must be reliable and punctual, be self-motivated and enthusiastic with a solid work ethic and a “can do” attitude whilst being a team player who enjoys a busy and productive working environment. 
 
Key Responsibilities:  
  • Managing inbound customer enquiries via telephone and email 
  • Building long-term relationships with existing customers and identifying sales opportunities 
  • Preparing and processing customer quotations and sales orders 
  • Providing product advice and excellent customer service 
  • Working closely with suppliers and the warehouse team to ensure orders are fulfilled efficiently 
  • Supporting the external sales team where required 
  • Maintaining accurate customer records and updating internal systems 
  • Assisting with Accounts Payable and daily cash reconciliation 
  • Inputting documents and carrying out general office administration 
  • Merchandising the trade counter and serving customers face-to-face when required following product training 
 
About You 
We're looking for someone who enjoys speaking with customers, is confident on the telephone and has a passion for delivering exceptional service. 
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Essential Skills & Experience 
  • Previous experience in telephone sales, internal sales or sales administration within a B2B environment – preferably within the electrical wholesale or similar TRADE environment 
  • Excellent communication and relationship-building skills 
  • Confident handling customer enquiries and identifying sales opportunities 
  • Strong administration and organisational skills 
  • High standard of English and Mathematics 
  • Good knowledge of Microsoft Office and the ability to learn new systems quickly 
  • Excellent attention to detail 
  • Positive, enthusiastic and self-motivated with a strong work ethic 
  • Able to work effectively within a small, busy team 
  • Flexible, adaptable and keen to learn 
 
What's on Offer 
This is a fantastic opportunity to join a successful nationwide distributor where telephone sales and customer relationships are at the heart of the role. You'll receive full product training, work alongside an experienced team and benefit from genuine career progression within a growing business.